Changing suppliers was not an easy task for Safe Care Medical Industries, which traditionally relied on a long-term base of established contacts and payment terms.
"When changing to a new supplier, we faced a big cash flow issue, as everyone wanted advance payments. Our Relationship Manager quickly came to our support, suggesting we utilise the bank’s advance payment facilities to relieve the cash flow pressure,” Musthafa says.
Having multiple suppliers for a single product, now allows Safe Care Medical Industries to benefit from more favourable prices and better availability, placing it on a more solid footing to face the unexpected with the pandemic far from over.
When the COVID-19 infected 15 staff members at its major warehouse in Abu Dhabi and put them in over a month-long quarantine, the company kept supplies to hospitals flowing from its other warehouses in Al Ain and Dubai.
"At any cost, we made sure that the supply chain did not stop,” Musthafa says.
Financing & Online Support
Overhauling its payment system, the company also greatly expanded its HSBCnet online banking use, switching from widely used cheques to reduce infection risks.